Terms and conditions of the Supplier Policy

Welcome to Hook!

These Terms and conditions set out the rules and regulations for the use of Hook website, located on Hookapp.sa. by accessing this website, we assume that you accept these terms and conditions and do not continue to use Hook if you do not agree with all the terms and conditions mentioned on this page.

Definitions:

The following terms apply to these Terms and conditions, Privacy statement, Disclaimer Notice and all agreements.

These terms and conditions apply to all workers submitted and nominated by the supplier on the website, located at the following address www.hookapp.sa. which enables the user to see his details starting from the selection and a prelude to the contract through the Hook application and the electronic versions are valid and effective once the electronic signature of the parties.

• Website: Located athookapp.we assume that we accept the terms and conditions and agree to all the terms and conditions mentioned on this page.
• Supplier: Means the natural and legal person who logs on to this website and is in accordance with the terms and conditions of the company that owns the platform.  
• User: A customer who uses Hook app by searching for available workers for the purpose of booking
• Employment: Whenever mentioned, it means every domestic worker chosen by the employee for any domestic occupation or similar occupation residing with the employee and for any nationality as described in the annex to the details of the service loan and perform the domestic service loan directly or indirectly to the employee or any member of his family working under their supervision and guidance.
• Domestic workers Regulation: A regulation issued by the Ministry of Human Resources and Social Development regulating the work of domestic workers.

The following documents and documents are an integral part of the terms and conditions of the Supplier Policy:

• Commercial register photo of Hook application.
• Copy of the Memorandum of Association and all its follow-up to Hook application.
• The commercial register of the supplier.
• Copy of the establishment contract and all its proceedings for the supplier.
• Conditions of return and replacement according to the relevant regulations.
• Instructions and procedures supplement.
• Terms and conditions at www.hookapp.Sa

  Cookies:

• We employ the use of cookies by accessing Hook, you consent to the use of cookies in agreement with Hook’s privacy policy.
• Most interactive websites use cookies to allow us to retrieve user details for each visit, our site also uses cookies to enable the functionality of certain areas to facilitate people visiting our site, some affiliate partners/advertisers may also use cookies.
• Unless otherwise stated, Hooke and/or its licensors own the intellectual property rights to all material on the Application and all intellectual property rights reserved, where you access this from Hook Site for your own personal use subject to the limitations set out in these Terms and conditions.

Terms and conditions of the supplier:

• The supplier is not allowed to republish material from Hook site.
• Supplier is prohibited from not selling, renting or licensing materials from Hook.
• Supplier is prohibited from not reproducing, copying or copying materials from Hook.
• The resource is not allowed to redistribute content from Hook site.
• Parts of Hook site provide an opportunity for users to post and exchange opinions and information in certain areas of the site.  
• Hook site does not filter, edit, publish, or review comments before they are on the site.
• Comments within the content of the App do not reflect the views and opinions of Hookup, its agents and/or affiliates and the comments reflect the views and opinions of the person whose views and opinions are posted to the extent permitted by applicable laws.
• Hook is not responsible for comments or for any liability, damages or expenses resulting and/or incurred because of any use, posting and/or appearance of comments on this website.
• Hook has the right to collect comments and remove any comments that may be deemed inappropriate, offensive or in violation of these Terms and conditions.
• Supplier is obliged under these terms and conditions to grant Hook a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your comments in any and all formats, formats or media.

The following organizations may link to our website without the prior written consent of Hook, for example:

• (Government agencies/search engines/news organizations)
• Online directory distributors may link to our website in the same way as hyperlinking to the websites of other listed companies.
• Approved system-level companies except for requesting non-profit organizations, charitable shopping centers and charitable fundraising groups that may not be hyperlinked to our website.

The site may consider and approve other link requests from the following types of institutions:

• (Sources of consumer information and/or well-known business/ COM community websites/ associations or other groups representing charities/ online directory distributors/ Internet portals/ accounting, law and consulting companies/ educational institutions and trade associations).

Accredited organizations may also hyperlink to our website as follows:

• (By using our company name and/or by using the Unified Resource Locator that is linked/or by using any other description of our website that is linked to this in the context and format of the content on the linked party’s website).  

General terms and conditions:

• The above introduction shall be an integral part of it which shall be read and interpreted together a single sentence and shall refer to it in the interpretation of its provisions and the statement of the purpose of its articles. Any reference to any regulation or regulation shall mean such regulation or regulation and its amendments at the time and from time to time and shall include any subsequent regulation or regulation. It shall cancel all contracts prior to it in history, whether oral or written on its subject.
• The application of Hook offers the services of the supplier through the application Hook to provide mediation service in the completion of the contract between the supplier and the service request "user", and where the application Hook provides this service to the supplier by the best means available through the provision of electronic and logistical support necessary to put the services of the application Hook in front of the service student " user".
• As the application of Hook is an intermediary between the "supplier " and the user " and therefore does not entail the application of Hooke any obligation toward the supplier, the most important of which is to ensure the completion of the contract between the parties (supplier/ user) and represents the dealing and contracting between the supplier and the user.
• The supplier uses Hook platform by connecting the user through Hook platform so that he can receive the booking requests of the domestic worker submitted by the user and then the first party in its role of responding to the user through the site www.hookapp.Sa
• The payment of the subscription is made through the user through the electronic payment methods available through the application Hook, who is committed to providing this means in accordance with the relevant regulations.
• The relationship between the labor nominated by the supplier to the user is regulated through the website by labor contracts subject to the Saudi labor law and the executive regulations and in accordance with the domestic labor regulations and the employee is provided with power of attorney or authorization for the purpose of supervising the labor and the user does not claim any financial or labor rights other than what is stipulated in the contract the regulation is also considered the reference in the interpretation in the event of any dispute not mentioned in the contract and in the case of a complaint from the labor before the competent authorities, the employee is obliged to attend whenever requested by that first party or the competent authorities.
• The supplier acknowledges the entitlement of Hook platform to deduct (10%) of the total value including tax from the amount of service premium required from the user for the use of the marketing application services for him, and Hook platform transfers the remaining amount of the specified amount by (90%) to the accounts specified by the supplier.
• The parties shall apply the procedures in force in the tax systems of the Kingdom of Saudi Arabia and the related decisions and instructions regarding value added.
• In case the user requests the renewal or transfer of the guarantee for the contract of the worker taken from the Hook application, the platform has the right to deduct the same percentage mentioned in clause 1-7 for a period of one year from the date of the contract.
• In the event of renewal or transfer of the warranty by the user to the worker taken by the Hook Platform through the supplier, the platform shall be entitled to the percentage mentioned in clause 1-7 for a period of one year from the date of the contract
• The supplier is obliged to provide and nominate labor to the user so that it is compatible with the regulations and laws in force in this regard
• The supplier is obliged to contract with the user requesting the service through the application Hook exclusively without using any other mechanism to try to contract with the user away from the Hook application, and to adhere to the use of the means available by the application to terminate the contracting procedures stipulated by the list of procedures and specified by the application Hook, such as (electronic authentication - verification code (OTP for the execution of the contract, and therefore the application of Hook is due to the agreed percentage of the contract value that is signed between (supplier/ user) in all cases whether the contract is implemented or in the case of the contract remaining suspended without completion.
• The supplier is obliged to conduct the necessary checks for the labor provided upon arrival for infectious and chronic diseases and physical disabilities that would lead to the inability of the labor to carry out the essential work assigned to him.
• If the supplier wishes to provide any promotional advertisements, offers or coupons, or seasonal discounts for labor contracts available through the application Hook, the supplier is committed to the direction of the application Hook to provide all licenses and permits documented by the relevant competent authorities in addition to providing a detailed explanation of these offers before relying on the application to be available to the user to benefit from them.
• You may not create frames around our web pages that in any way alter the visual presentation or appearance of our site without prior consent and written permission.
• In the event that the Website and the information and services on the Website are provided free of charge, it is the legal duty to exempt the Website from any liability for any loss or damage of any kind.
• If the supplier decides to take advantage of the services of Hook application and join the list of customers, he is obliged to submit all the official documents and documents described in detail on the platform www.hookapp.Sa, for example (certificate of the commercial register, the contract of incorporation, the legal representative of the company ...) In all cases, the supplier shall bear only the consequences of his violation of the provisions of this article.
• Hook App is not responsible for any content appearing on the Vendor Website as it is an agreement to protect us and defend us against all claims arising on your Website No link(s) shall appear on any Website that may be construed as defamatory, obscene or criminal. violates, violates or calls for infringement or other violation of the rights of any third party.

Disclaimer:

To the fullest extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this Website. Nothing in this disclaimer:

• Limit or exclude our or your liability for death or personal injury.
• Determine or exclude our liability or liability for fraud or fraudulent misrepresentation.
• Limit any of our responsibilities or obligations in any way not permitted under applicable law; or
• Exclude any of our or your obligations that may not be excluded under applicable law

Preservation of rights:

• We reserve the right to require you to remove all links or any link to our site. You agree to remove all links to our site immediately upon request.  We also reserve the right to amend these terms and conditions and their linking policy at any time.  By continuously linking to our Site, you agree to be bound by and follow these linking terms and conditions.
• Remove links from our site if you find any link on our site offensive for any reason, you are free to contact and inform us at any moment.  We will consider requests to remove links, but we are not obliged to do so or respond to you directly.
• We do not guarantee the correctness of the information contained on this website, nor do we guarantee its completeness or accuracy; We also do not promise to guarantee that the Website will remain available or that the material on the Website will be updated.

Termination and termination of loan renewal:

• The term of the contract begins from the date of signing the contract between the parties (the user and the supplier) and lasts for one year, and this contract shall not be renewed for another period or periods except with the prior written consent of the parties.
• The loan contract expires in the event of the death of the user - God forbid - and if the client's family wishes to complete the loan, it must coordinate with the supplier to complete the necessary procedures.
• If the loan period expires and the user has not responded to the notifications and notifications sent by the supplier, the loan contract automatically renews for a similar period, and the value of the service loan may vary after renewal.
• In the event that the parties wish to renew the service loan for labor for a similar period and the method of payment for the value of the service loan in full, the user is obliged to pay the amounts due for the new loan period before the end of the contract with a minimum period of (10) days for contracts less than one year and (15) days for contracts equal or more for one year, if the payment method is in monthly installments, the contract renewal procedures are required according to the policy of the Hook application.
• In the event that one of the parties to the contract is subjected to force majeure or emergency circumstances which have made it difficult or impossible to perform one or part of the contract, due to force majeure, emergency circumstances or emerging pandemics which render the contract impossible to perform fully, including but not limited to; earthquake, war, civil unrest, or any other cause out of control, this contract shall be dissolved immediately. Automatically and with force of law, the avoidance has no retroactive effect on the obligations of the parties, while preserving all the rights of the parties prior to the avoidance.

Resolution of conflicts

In the event of any dispute and/or dispute regarding these Terms and conditions and/or their application and/or interpretation, the parties (Platform and Supplier) shall try to resolve the dispute amicably within a maximum period of thirty (30) days and avoid entering into any disputes as much as possible and in the event of failure to reach a solution to the dispute by consensual means, it will be considered by the competent court in the Kingdom of Saudi Arabia and in general these terms and conditions are subject to all their terms and provisions, effects and obligations the regulations and legislation in force in the Kingdom of Saudi Arabia.